Refund Policy

Our Commitment

At LensShift AI™, we stand behind the quality and value of our programs. We want every client to feel confident in their investment. This Refund Policy outlines the terms under which refunds may be requested and processed for programs offered by McCain & Associates LLC.

7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee on all LensShift AI™ programs. If you are not satisfied with your purchase for any reason, you may request a full refund within 7 calendar days of your purchase date.

To be eligible for a refund under this guarantee, your request must be submitted within 7 days of the original transaction date as recorded by Stripe. Refund requests submitted after this window will not be honored except in extraordinary circumstances at our sole discretion.

How to Request a Refund

To request a refund, please email us at [email protected] with the subject line "Refund Request" and include the following information:

• Your full name and email address used at purchase
• The program name and purchase date
• Your order confirmation number or Stripe receipt number
• A brief description of why you are requesting a refund (optional but appreciated)

We will respond to all refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Refund Eligibility by Program

Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 7 calendar days prior to the refund request
• Discovery call or strategy session fees, if applicable
• Any promotional or discounted purchases where refund exclusions were disclosed at the time of sale
• Duplicate purchases (contact us immediately if you believe you were charged twice)

Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or credit card issuer. Chargebacks filed without first contacting us may result in the suspension of your program access pending resolution. We are committed to resolving all disputes quickly and fairly — please give us the opportunity to make it right before escalating to your financial institution.

Questions

If you have any questions about this Refund Policy or your specific situation, please reach out to us directly. We are here to help.